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House rules

This is a translation for your convenience; in the event of any discrepancy, the Czech version prevails.

Entry to Wellnessclubplzen

  • Opening hours are published on the website.
  • Entry to Wellnessclubplzen is permitted after paying the admission fee; prices of admission and services are published on the website, and price changes are reserved.
  • By entering the spa, every visitor accepts the provisions of these rules and all instructions of the spa staff.
  • Children under one year of age may not visit the spa under Decree of the Ministry of Health No. 135/2004 Coll.
  • Children aged 1 to 3 may only enter the pool in swimwear with a tight elastic around the legs, accompanied and constantly supervised by a person over 18 who is responsible for them.
  • Children under 15 may only enter the spa accompanied by a person over 18 who is responsible for them.
  • Use of the spa facilities is age-restricted; children under 15 may only use them accompanied by a person over 18 who is responsible for them.
  • Use of the spa facilities is governed by the local instructions displayed at each facility.
  • Entry to the spa is only permitted in swimwear made of elastic, close-fitting material, or without swimwear using a bath towel. Board shorts, underwear, shorts and the like are not permitted.
  • The operator reserves the right to restrict use of, or close, some parts of the spa for necessary maintenance, off-season operation and for other objective reasons (emergencies, etc.)

Exclusion from the spa

  • Persons suffering from hair, skin or other contagious diseases, persons infested with parasites, persons clearly under the influence of alcohol or other addictive substances, and children under one year of age will not be admitted to the spa and will be excluded from using its facilities. Children aged 1–3 may only enter the pool in swim nappies with a tight elastic around the legs.
  • A visitor who, despite a warning, breaches these rules or fails to follow the instructions of the responsible spa staff may be asked to leave the spa without a refund of the admission fee. In extreme cases, depending on the nature of the offence, the person in charge of the spa may ask the Police of the Czech Republic to intervene.

Operating instructions for visitors

  • Every visitor to the spa must strictly observe these rules and the instructions of the staff. These rules aim to maintain order and create a pleasant environment for rest and recreation.
  • The steps of a visit to the spa, in this order:
  • Buying a timed ticket or a multi-visit pass at the reception.
  • Showering and washing with soap without swimwear before entering the spa facilities.
  • Using the facilities and the relaxation room of the spa.
  • When leaving, showering, drying off and changing in the changing room.
  • Leaving via the reception and settling any outstanding payment.
  • Before entering the wellness, visitors must take off their shoes and continue barefoot.
  • Time on a time-limited ticket starts when you enter the wellness area and ends when you leave it. Leaving means being at the reception or outside the wellness club building, so that the wellness areas such as the pool, sauna, changing room and others are no longer blocked for other visitors. Visitors who exceed their allotted time must pay the relevant surcharge.
  • Visitors are advised not to bring valuables or large sums of money to the premises. The spa accepts no liability for any loss of valuables.
  • Visitors must wear clean swimwear. Entry to the hot tubs, infrared sauna or steam room in underwear, boxer shorts or shorts is prohibited. Loose swim shorts (board shorts) are not permitted. The saunas may only be entered without swimwear.
  • Visitors must use a towel or bath towel to sit or lie on – this applies to loungers, seats and the sauna.
  • For hygiene reasons, every visitor must wash thoroughly with soap without swimwear in the showers before entering the facilities. Before going to the changing rooms, it is advisable to dry off so that water is not carried into the changing area. Wringing out swimwear is only allowed in the showers.
  • In all areas where visitors walk on wet tiles, including stairs, extra care is required as there is a risk of slipping and injury
  • Every visitor must treat the facilities with care and save water and energy.
  • Visitors must behave decently and courteously and must not disturb other visitors.
  • Every visitor to the spa is personally liable for wilful damage to or soiling of the facilities, or for the loss of borrowed items, and must pay for the damage (the amount will be determined by the person in charge of the spa or the Police of the Czech Republic)
  • A person over 18 accompanying a child under 15 is responsible for the child’s safety in all areas of the spa, for following the instructions of all facilities and for keeping order.
  • For first aid in the event of injuries, wounds or feeling unwell, call the staff, who will provide basic treatment and arrange medical help if necessary. The injury will be recorded in the accident book. Visitors suffering from epilepsy or other health problems should, in their own interest, inform the staff. The spa management accepts no liability for injuries caused by a visitor’s own carelessness or by failure to observe these rules and the instructions for proper use of the facilities (pool, hot tub, sauna).
  • For your own safety, please wipe water from the tiles into the drain using the squeegee available by the pool, to prevent injuries.

Not permitted in the spa

  • Staying in the spa area without a valid ticket.
  • Entering the changing rooms, showers or pool area wearing shoes.
  • Entering areas marked as no entry.
  • Being noisy, throwing balls, pushing other people into the pools, running, jumping into the water and any other misconduct that disturbs order through noise or by endangering safety.
  • Taking fins, balls, tennis balls and the like into the pool (inflatable armbands are allowed).
  • Entering the pools without a thorough shower using soap.
  • Spitting into the water, rinsing your nose and mouth in the water, urinating in the pool, throwing away litter or soiling the premises in any way.
  • Sitting or lying without an underlay (towel, bath towel).
  • Bathing or use of the facilities by children under 1 year of age.
  • Bathing of children aged 1 to 3 without swim nappies that fit tightly around the legs.
  • Using inflatable rings, air mattresses and other large buoyancy aids.
  • Bathing or using the facilities in underwear, boxer shorts, shorts or board shorts.
  • Taking chewing gum, glass and sharp objects, needles, pins, razor blades and any objects endangering the safety of visitors into the facilities (pool, hot tub, sauna…).
  • Cleaning or washing laundry.
  • Bringing in chemicals that could cause a fire or endanger the health of others.
  • Moving equipment or furniture at will, and handling operating and technical equipment.
  • Smoking anywhere in the spa.
  • Eating anywhere in the spa.
  • Entering the premises with bicycles, using roller skates and scooters.
  • Disobeying the instructions of the spa staff. This results in a warning or, in particularly serious cases, expulsion of the visitor from the premises without a refund of the admission fee.
  • Bringing dogs or other animals into the spa areas (saunas, pool, relaxation room). Pets are allowed in the apartments for a fee according to the price list.

General provisions

  • Opening hours, occupancy and other important notices are published on information boards and on the spa website.
  • Visitors must observe all additional and information boards, or boards with local instructions and other notices. They must not damage, soil or remove them.
  • These house rules are binding on all visitors and employees of the spa and take effect on the day of their approval.
  • Visitors may report any wishes, comments or complaints at the reception, write them in the book of wishes and complaints, or address them directly to the spa management.
  • Parents or accompanying persons are responsible for children observing the visitor rules.
  • The obligation to wash thoroughly with soap without swimwear before entering the pools and the ban on bathing in underwear, shorts and board shorts are essential for you to relax in clean and hygienically safe water in pools with circulating water.

Notice

The spa is a public facility in which certain dangers exist, such as drowning, slipping on wet surfaces, or injury from exhaustion or fainting during treatments. We therefore ask all visitors, in the interest of their own safety, to observe all notices, operating instructions and the usual rules of courteous behaviour. Thank you.

These rules have been drawn up in accordance with Act No. 258/2000 Coll. as amended and Decree No. 135/2004 Coll. as amended by Decree No. 292/2006 Coll., which lays down hygiene requirements for swimming pools and saunas. The house rules serve to ensure safe and hygienic operation of the indoor pools and regeneration facilities of the spa and must be strictly observed by visitors.

How to use the sauna

1. The visitor undresses in the changing room and then washes thoroughly in the shower.
2. Before entering the sauna cabin, the visitor dries off with a towel.
3. The visitor takes a bath towel or sheet into the sauna cabin and sits or lies on it so that sweat only drips onto the sheet or towel.
4. The time spent in the sauna cabin is individual and ranges from 5 to 15 minutes. If you feel unwell, leave the sauna cabin immediately!
5. After leaving the sauna cabin, the visitor takes a shower.

6. After cooling down, we recommend resting in the relaxation room and drinking fluids.
7. We recommend repeating this sauna cycle 3–5 times.
The maximum stay in the sauna area is 100 minutes.
8. For hygiene reasons, a towel or sheet must be used when sitting or lying anywhere in the sauna area.
9. Drying towels, bath towels and sheets in the sauna cabin is prohibited.

Valid from 1 January 2018